Politique de remboursement

Return and Exchange Policy - Labelnou

We do not offer refunds. We only provide exchanges or replacements under the conditions described below. Customers in the European Union and the United Kingdom have a legal 14-day right of withdrawal, described at the end of this page.

Exchanges (Size or Fit Issues)
We offer exchanges if the item does not fit or if you wish to change the size or model.

To be eligible for an exchange, your item must be:

  • Unworn and unused

  • With original tags attached

  • In its original packaging

  • Returned within 3 days after delivery (Tunisia) / 7 days (international)

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Wrong Item or Defective Product
If you receive a damaged item or a product different from your order, please contact us immediately. We will replace the item at no additional cost.

Non-Returnable Items

  • Sale items

  • Gift cards

  • Personalized or custom products

No Refund Policy
Outside the European Union and the United Kingdom, we do not provide monetary refunds. Only exchanges or replacements are available.

How to Request an Exchange
To request an exchange, contact us at: contact@labelnou.com
Items sent without prior request will not be accepted.

Right of Withdrawal - European Union and United Kingdom

If you are a consumer in the European Union or the United Kingdom, you have 14 days to withdraw from your order, without giving any reason. The period starts on the day you, or someone you designate, receive the goods.

  • To withdraw, email contact@labelnou.com with a clear statement before the 14 days end.

  • Send the items back within 14 days of telling us. Return shipping is at your expense.

  • Items must be returned in their original condition. You are responsible for any loss in value caused by handling beyond what is needed to check the item.

  • We refund the price of the goods and the standard delivery cost you paid, using your original payment method, within 14 days of receiving the return or proof that you sent it.

This right does not apply to made-to-measure or personalized items, or to sealed items unsealed after delivery for hygiene reasons.